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Susie is a very experienced Transformation Director, known as a catalyst for engineering dynamic and lasting change in private and public sectors and with an absolute passion for people power: celebrating and creating diverse and thriving communities, engaging people in problem solving and forward planning to realise improved experience and outcomes for everyone.
She has been the principle architect of realising new levels of effective partnership working for Councils, encouraging collaborative working with residents, businesses and VCS organisations to support community wellbeing and self-determination in its widest sense.
Susie has driven significant programmes of organisational change, securing engagement and ownership in the fundamental re-think of services, focussing on outcomes and impacts for customers. This has realised effective improvement in efficiency, productivity, investment planning - and the ownership and passion of the people within those organisations for the change being realised.
In this context, she has been able to leverage the use of technology to support automation and an improved focus on the human aspects of service provision, but has also enabled digital as a tool to provide peer to peer community support and activity, creating independence, dignity and enhanced insight into needs and aspirations. The combination has consistently realised improved customer satisfaction, reduced demand on statutory services and therefore reduced pressure on Local Government budgets.