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Suzanne joined HM Land Registry in 2001, working in casework, development and finding her niche in product management. Suzanne was instrumental in building HM Land Registry’s fourth register, Local Land Charges, delivering 2 digital services, considering a vast number of user needs and an API for users to integrate with.
Suzanne is a Senior Product Manager, responsible for digital citizen services. This includes developing digital products, interpreting user insights and performance data to drive service design and iterative improvements for digital and assisted digital.
Suzanne has built an ambitious 5-year roadmap to provide citizens with digital services to replace a vast number of postal applications, providing them with a single-entry point to HM Land Registry services, allowing them to self-serve. Alongside this Suzanne is working towards HM Land Registry’s strategy to replace their legacy estate.