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This session walks us through one of the trickiest challenges facing government: transforming not just the way your own organisations works - but delivering digital transformation across an industry as a whole, working through independent third parties.
How do you go about coordinating digital technologies, skills and tools to transform public services and put the user first? What constraints do equity and inclusion place on the digitalisation of service delivery?
This fascinating panel brings together perspectives from sibling government departments north and south of the border - Crown Office and Crown Prosecution Service - as they talk about supporting the transformation of the wider legal sector, alongside that of NHSX and its experience of connecting and digitising cross-sectoral systems.