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Empowering Citizens to Self-serve

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About this talk

Technology and choice have given the public power like never before. This shift accelerated the pace of change, creating an experience gap between what customers expect of the government and what’s delivered. To close the gap, you need to understand what’s happening and why.

Although the public sector has not been able to be so agile to respond there's a real opportunity to catch up. Some government organizations have designed and are starting to develop huge transformational projects to take this issue at scale, but many are restricted by budget and legacy systems.

Join Nigel Herbert and Rachel Lane at Medallia to explore how governments can create an enhanced experience for citizens, employees, and patients. Through real-life examples will share how the public sector can understand customer experiences for governments and transform citizen interactions into a digital experience.

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