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Future Government Delivery Models

A talk by Ian Benson, Libby Mason, Kevin Morley, Eric Newcomer and Francoise Risbourg
DBS - Disclosure and Barring Service, GovX Digital, Crown Commercial Service, WSO2 and NHS Business Services Authority

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About this talk

What opportunities are there for services to be delivered differently as a result of shifting citizen requirements and new technical capabilities?

Join us for insights from the experience of Crown Commercial Services, NHS Business Services Authority, the Disclosure and Barring Service and WSO2 as we ask:

  1. New research from the Demos think tank suggests that citizens want a less transactional, and more relationship-based service model. How have user needs and expectations changed - and what opportunities to do things differently does this open up?

  2. What’s your vision for service delivery in your organisation - and what is the ideal structure for delivering this vision?

  3. The past year has seen unprecedented cooperation between government and the community - something referenced in the Declaration on Government Reform. How can this collaboration be further developed?

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NHS Business Services Authority
Crown Commercial Service
WSO2
DBS - Disclosure and Barring Service

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