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Government CX

A talk by David Wheable, Sarah Whitehead, Sam Brierley, Simon King and Maciej Szmulka
Forrester, IPO - Intellectual Property Office, HM Courts & Tribunals Service, DWP Digital and Crown Commercial Service

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About this talk

Before you try to improve the Citizen Experience (CX), you must first understand it from the perspective of users. Putting the user at the centre of any service redesign process is the critical first step to managing demand for services, and responding to differing levels of need differently.

We bring you expert CX and user-centred design perspectives from HM Courts & Tribunals Service, DWP Digital, Crown Commercial Service and the Intellectual Property Office.

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David Wheable

Leads Forrester's European consulting team.

Sarah Whitehead

Sarah is passionate about understanding the needs of the customer and drives IPO’s ambitious Transformation Programme

Sam Brierley

Sam is focused on user-centred design and product management in service transformation programmes.

Simon King

Simon is an insight-led digital innovator, specialising in making new thinking work within large, complex organisations.

Learn from amazing companies like these

Forrester
Crown Commercial Service
HM Courts & Tribunals Service
DWP Digital
IPO - Intellectual Property Office

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