Buy now

Have you purchased yours? Buy Your All-Access Ticket now & get post-event access to all presentations!

How to Build a Better Citizen Experience?

A talk by James Marshall, Jackie Whitney, Andy Briggs, Kevan Gilbert and David Wilde
Southampton City Council, Wokingham Borough Council, London Borough of Haringey, Domain7 and GovX Digital

Register to watch this content

By submitting your email you agree to the terms
Watch this content now

Streams covered by this talk

About this talk

Before you try to improve the Citizen Experience (CX), you must first understand it from the perspective of users. But which users?

If the edge cases are the most difficult cases to resolve, is that where we should focus most of our service design efforts?

Putting the user at the centre of any service redesign process is the critical first step to managing demand for services, and responding to differing levels of need differently.

We bring you perspectives from three unitary authorities that are on transformation journeys to better meet the needs of citizens.

Have you got yours yet?

Our All-Access Passes are a must if you want to get the most out of this event.

Check them out

James Marshall

A strategic thinker and innovative leader passionate about delivering large scale change

Jackie Whitney

Led large change projects from implementing new operating models to maximize the use of technology - improving customer experience and empowering teams

Kevan Gilbert

He is a facilitator, writer and leader who helps organizations transform through listening

David Wilde

A 30-year public sector veteran, having held leadership in all tiers of government and the NHS.

Learn from amazing companies like these

Domain7
Southampton City Council
London Borough of Haringey
Wokingham Borough Council

Proudly supported by

var cssCode = ''; document.head.innerHTML = document.head.innerHTML + cssCode; GovX Digital