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Inclusive by Design: Building Better Government Services

A talk by Libby Mason, Rachel Nixon and Molly Blackburn
GovX Digital, Department for Transport and HM Courts & Tribunals Services

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About this talk

The people who most need to use government services are often the people who find them hardest to use. So how can we deliver 'equality of experience' and make services usable by all?

Join us for insights from the experience of the Department for Transport as we ask:

  1. How do you join up online and offline interactions into a coherent service, and measure the quality of multi-channel services?

  2. How have you included non-transactional elements - for example verbal, information, content and campaigns - in your service experience?

  3. How are you collaborating across government departments and professions, as well as non-government organisations, to build more inclusive services?

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