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Organising for Digital Delivery

A talk by Haroona Franklin, Ann Kempster and Libby Mason
NHS X, Centre for Digital Public Services Wales and GovX Digital

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About this talk

Building the mechanisms to put the citizen at the heart of all service design decisions.

Join us for insights from the experience of NHSx, Centre for Digital Public Services Wales and GovX Digital as we ask:

  1. What’s your vision for service design and delivery in your organisation - and what is the ideal structure for delivering this vision?

  2. How do we make services coherent across multiple channels?

  3. How are you improving the quality of services by strengthening feedback flows from users?

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