Professionalising Organisational Delivery

A talk by Juliet Mountford, Libby Mason and Kevin Morley
HM Revenue & Customs, GovX Digital and Crown Commercial Service

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About this talk

70% of the Civil Service workforce are responsible for delivery, playing a vital role in how Government services are delivered to individuals and businesses. How can the delivery profession meet the rapidly changing citizen expectations and ensure that every member of the profession is equipped to meet these high standards?

Join us for insights from the experience of HM Revenue & Customs and Crown Commercial Service as we ask:

  1. The Declaration on Government reform called for more technical skills within the Civil Service. What are the skills, experiences and capabilities needed in future?

  2. How do we break down barriers between operations and policy?

  3. We’ve seen a big shift in the risk associated with inaction as a result of the pandemic, and a general acceleration in delivery. How do we improve risk management within Whitehall?

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