How self-service automation can better serve customers in a personal, yet cost-effective way?
Join us for insights from the experience of DWP, Ofsted, and HM Land Registry as we ask:
What were the issues you aim to solve with service automation, and how did that influence your choice of tools?
What impact has self-service had on your service workload - and what are your projections for the future?
How are you integrating ‘digital assistance’ alongside service automation?