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Service Automation: Future of Self-Service

A talk by Suzanne Earl, Jeremy Edwards, Rachel Lane, Brigid McBride and David Wilde
HM Courts & Tribunals Services, DWP, Medallia, Ofsted and GovX Digital

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About this talk

How self-service automation can better serve customers in a personal, yet cost-effective way?

Join us for insights from the experience of DWP, Ofsted, and HM Land Registry as we ask:

  1. What were the issues you aim to solve with service automation, and how did that influence your choice of tools?

  2. What impact has self-service had on your service workload - and what are your projections for the future?

  3. How are you integrating ‘digital assistance’ alongside service automation?

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David Wilde

A 30-year public sector veteran, having held leadership positions in all tiers of government and the NHS.

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