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The Future of Local Government Services

A talk by Tariq Khan, Glen Ocskó, Deborah Smart, Dr. and Sandra Taylor
London Borough of Camden, Made Tech, Dorset Council and Worcestershire County Council

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About this talk

The roller-coaster ride isn't over. After a year of accelerated digitalisation, local governments are only at the beginning of reshaping existing services to user demand. What impact has the pandemic had on the future of local government services?

Tariq brings a wealth of private sector perspective, and is focused on making Camden's services more customer-centric, and tackling the digital divide.

Deborah oversees the transformation programme at a new unitary council, which recognises that in order to achieve further savings due to the ongoing financial challenges from the pandemic, Dorset needs to change how it prioritises and delivers transformation.

Sandra is focused on how digital transformation programmes can enable new service delivery models.

Glen believes that the developments in service delivery that we have seen this past year have been extraordinary, but there is now an opportunity to reflect on what has worked. We now work in such a way that we are no longer fixing service problems, but data problems.

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Tariq Khan

Tariq is a Financial Times Top 100 technology leader. Leading London Borough of Camden’s Digital, Data and ICT service in building an approach that truly revolves around the needs of its residents and businesses.

Glen Ocskó

Local government technology thought leader.

Deborah Smart, Dr.

Overseeing transformation at a new unitary council

Sandra Taylor

Sandra leads the delivery of digitally enabled transformation programmes and new organisational models

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Dorset Council
Made Tech
Worcestershire County Council
Camden Council

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